Refund policy

RETURN AND REFUND POLICY

We want you to be happy with your Motve order. Because our products are shipped directly from our suppliers, our return process works a little differently from a typical store — here's exactly how it works.

Faulty, damaged, or incorrect items
If your item arrives faulty, damaged, or isn't what you ordered, contact us at motveshop@outlook.com within 7 days of delivery with your order number and photos of the issue. We will arrange a replacement or full refund at no cost to you. You will not usually be asked to return the faulty item.

Change of mind returns
Because items ship directly from our suppliers, not all products are eligible for change-of-mind returns. If you'd like to return an item you no longer want:

• Contact us at motveshop@outlook.com within 14 days of delivery
• We'll confirm whether the item is eligible for return based on the supplier
• If eligible, we'll provide return instructions and the correct return address
• Return shipping costs are the customer's responsibility unless the item is faulty
• Refunds are issued once the returned item is received and confirmed by the supplier

Some items may not be eligible for change-of-mind returns. We'll always let you know clearly before you order if this applies to a specific product.

Refund timing
Once a return or replacement is approved, refunds are typically processed within 5-10 business days to your original payment method. Processing times can vary slightly depending on the supplier.

Non-returnable items
For hygiene reasons, certain items (such as opened drinkware) cannot be returned unless faulty.

Questions
If you're ever unsure about a return, email us at motveshop@outlook.com and we'll help you through it.